We offer refunds on the purchase of goods, but please note that we do not provide refunds for services rendered. Our return period extends for 14 days from the date you receive your item. If 14 days have passed since your purchase was delivered, we unfortunately cannot offer a refund.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required to complete the return process.

Custom-made or personalized items are non-refundable unless found to be defective. We encourage you to confirm all details before purchasing these items to ensure satisfaction.

To initiate a return, please reach out to us via email at the contact address provided on our website. Upon receiving your return request, we will share the return address. Once we receive and inspect your returned item, we will notify you by email. If your return is approved, we will process your refund within fourteen business days, provided the item is in acceptable condition.

Please note that you are responsible for the shipping costs to return the item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. Return shipping costs are non-refundable, and if your refund is processed (except for faulty items), the cost of return shipping will be deducted from your refund.

We appreciate your understanding and thank you for choosing us for your optical needs.