🛡️ SpecMeEyewear Policies & Service Information

SpecMeEyewear is proudly owned and operated by Shanti, a Licensed Dispensing Optician with over 20 years of experience. We are committed to providing quality eyewear, transparent service, and a smooth, professional experience from start to finish.

Because our products are custom-made and our services are personalized, the following policies help us serve you efficiently while maintaining fairness for all clients.

👓 Orders & Custom Work

All eyewear is custom made based on your selected frame, lenses, and prescription. Once an order is placed and processing has begun, it cannot be canceled or changed.

We take care to ensure accuracy and quality at every step.

🔁 Returns & Prescription Changes

All sales are final due to the custom nature of prescription eyewear.

If your prescribing doctor updates your prescription within 30 days of purchase, we will remake your lenses at no additional cost.

• Updated prescription is required  

• Applies to lenses only  

• Frames must be in original condition  

📦 Turnaround Time

Most orders are completed within 5–10 business days after prescription verification.

Delays may occur due to lab processing times, prescription complexity, or product availability. We will keep you informed throughout the process.

💳 Payments

Payment is due at the time of order.

Orders will not be processed until payment is received in full.

🚗 Mobile Services

Our mobile services are available for assisted living communities, nursing homes, workplaces, and group settings.

• A valid prescription is required  

• A minimum number of clients may be required for booking  

• Travel fees may apply and may be waived with qualifying multiple-pair purchases  

To ensure efficiency, we recommend reviewing frame options prior to your scheduled visit.

🏬 In-Store / Booth Services

You are welcome to visit us at our store located inside Gredel pharmacy for a personalized eyewear experience.

Appointments are recommended to ensure dedicated time for service.

🛠️ Adjustments & Repairs

We offer complimentary adjustments to ensure proper fit and comfort.

Minor repairs may be provided when possible. Additional charges may apply depending on the repair needed.

🧾 Insurance

We Bill Spectera and NVA directly; For other plans, we can provide documentation to assist you with reimbursement if eligible.

Please check with your insurance provider for coverage details.

We are in the process of becoming an in-network provider to better serve your vision insurance needs.

⚠️ Order Accuracy

It is the customer’s responsibility to provide an accurate and valid prescription. 

We verify all prescriptions before processing to help ensure accuracy.

All completed eyewear is thoroughly inspected for accuracy and quality before customer notification.

💙 Our Commitment

At SpecMeEyewear, we believe eyewear should be simple, affordable, and accessible. We are committed to providing personalized service, quality products, and a supportive experience every step of the way.

If you have any questions or concerns, we’re here to help.